Choose the Right Support Team
To ensure you receive the most relevant support, select the option that matches your role.
For Nonprofits
Contact our nonprofit support team: nonprofits@charitybridgefund.org
If you need help with:
Account setup
Documentation
Charity and Project profile setup
Projects or partnerships
For Donors
Contact the donor support team: support@charitybridgefund.org
If you need help with:
Donations or giving options
Receipts
Trust, safety, and verification policies
Recurring donations
Donor account questions
General inquiries
Not Sure Which Team to Contact
If you are unsure which category applies to your request, contact:
Why We Use Separate Support Channels
By separating nonprofits and donors, you’ll get faster response times, specialized support for your unique needs, clear communication without confusion, and access to tailored knowledge base resources, so you only see the information that matters to you.
Join Our Webinars and Office Hours
If you need additional guidance, you can join our live sessions.
Upcoming Webinar
We regularly host free webinars where you can learn:
Overview of Charity Bridge Fund
How we connect nonprofits to funding
How to use the platform effectively
You can register for the next session here:
Introduction to Charity Bridge Fund: A Bridge to Funding for Nonprofits
Weekly Office Hours
For one-on-one support, you can join our live Office Hours held every:
Tuesday at 9:00 a.m. PT / 12:00 p.m. ET
Wednesday at 9:00 a.m. PT / 12:00 p.m. ET
Thursday at 9:00 a.m. PT / 12:00 p.m. ET
Drop in for personalized assistance, questions, or troubleshooting: Join Office Hours
Response Times
We aim to respond to all emails within 2 business days. For urgent matters, please clearly mark your subject line so our team can prioritize your request.